Los Rios Transitions to Nelnet for Financial Aid Disbursements and Refunds

Yes, students should take the following steps as soon as possible to help ensure funds are delivered on time. Nelnet allows students to establish their refund preference before a refund is ready, so you do not need to wait until your financial aid has been disbursed to get set up in Nelnet.

1. Confirm your address in eServices. Log in to eServices, click Profile, and make sure your mailing address is correct.
2. Set up your disbursement/refund preference. Log in to Nelnet via the Los Rios Apps Dashboard (Okta), select your preferred refund method, and provide the required banking or direct deposit information for your selected refund method.
3. Double-check your information. Make sure your information is accurate before submitting and complete any required security verification.
4. Regularly check your Los Rios email for updates related to disbursements, refunds, and related payments.

• Select your preferred refund method.
• If choosing direct deposit, enter the required banking or direct deposit account information.
• Carefully review the information before saving.
• Complete any verification requested by Nelnet.
• Monitor your Los Rios Gmail for verification messages and refund notifications.

Yes, you can enter your banking information in Nelnet to receive refunds by direct deposit. Obtain your account information directly from your financial institution and carefully review it before submitting.

Possibly – Nelnet has indicated that services such as Venmo and Cash App may be used if the service provides you with direct deposit account information. Obtain the appropriate information directly from your provider and carefully review it before submitting.

Yes, you can select paper check as your refund preference in Nelnet.

Alternatively, if you do not select one of the existing options, the payment method will default to a paper check within 24 hours of receiving a refund notification from Nelnet. Paper checks will be mailed to the address on file in eServices.

No, you can only update your personal and contact information through Los Rios eServices.

Nelnet requires verification to help protect your refund information.

If you change your refund method, a verification code will be sent to your Los Rios Gmail account from noreply-refunds@FinancialAid.losrios.edu.

Complete the verification within Nelnet. Do not share your password or verification codes with anyone.

Not necessarily. The disbursement date is the date associated with processing your financial aid payment; it is not a guarantee that funds will arrive that day.

Delivery timing depends on your refund method, processing, and whether all required information has been submitted and verification has been completed.

Contact your college Financial Aid Office with questions about your individual disbursement.

If your check has not arrived, contact your college Financial Aid Office for guidance.

If a check is stale or requires a stop payment, contact your college Business Services Office. You will need to complete an affidavit before a stop payment can be processed.

The California Community Colleges Chancellor's Office directed colleges to pause financial aid disbursements through BankMobile while security concerns and related high-risk activity were being addressed.

Los Rios stopped using BankMobile for disbursements and moved to paper checks. We are now transitioning to Nelnet for upcoming student refunds and disbursements.

If you are eligible and authorized for a disbursement, Los Rios will process your refund through the available disbursement process.

The transition from BankMobile to Nelnet does not, by itself, change your financial aid eligibility. Contact your college Financial Aid Office with questions about your individual status.

As soon as Nelnet is operational, refunds will be processed through Nelnet using the available refund options. In the interim, paper checks will be mailed to the mailing address listed in eServices.

Continue to monitor your Los Rios Gmail for instructions and updates.

Yes, students should take the following steps as soon as possible to help ensure funds are delivered on time. Nelnet allows students to establish their refund preference before a refund is ready, so you do not need to wait until your financial aid has been disbursed to get set up in Nelnet.

1. Confirm your address in eServices. Log in to eServices, click Profile, and make sure your mailing address is correct.
2. Set up your disbursement/refund preference. Log in to Nelnet via the Los Rios Apps Dashboard (Okta), select your preferred refund method, and provide the required banking or direct deposit information for your selected refund method.
3. Double-check your information. Make sure your information is accurate before submitting and complete any required security verification.
4. Regularly check your Los Rios email for updates related to disbursements, refunds, and related payments.

Setting up Nelnet supports upcoming refunds. It does not resolve an existing BankMobile claim.

No, Los Rios has stopped using BankMobile for disbursements and refunds.

Contact BankMobile's dedicated Los Rios customer service line at (877) 334-1015 if your account has been compromised, funds are missing, or you need help with an unresolved fraud claim.

If you already have a claim or support ticket, provide that number when following up. Ask whether any documents or actions are still required from you, request a status update, and keep a record of the conversation.

Contact BankMobile's dedicated Los Rios customer service line at (877) 334-1015 to open a claim or support ticket and complete its fraud recovery process. BankMobile may require documents to verify your identity.

Keep copies of all communications, including claim or ticket numbers, emails, screenshots, and the dates and details of phone conversations. Continue following up on unresolved cases.

Los Rios continues pressing BankMobile to resolve affected students' cases. We cannot promise a specific outcome or timeline for BankMobile to restore access or return funds.

The transition from BankMobile to Nelnet does not, by itself, change your financial aid eligibility. Review your Financial Aid information in eServices or contact your college Financial Aid Office with questions about your eligibility, award, or disbursement.

Security concerns and related high-risk activity involving BankMobile prompted the California Community Colleges Chancellor's Office to direct colleges to pause disbursements through the vendor.

The BankMobile incident occurred within the vendor's environment, not Los Rios systems.

No. The California Community Colleges Chancellor's Office directed the pause in BankMobile disbursements statewide.

No. Paper checks will be mailed to the mailing address listed in eServices.

Contact your college Financial Aid Office for guidance about your disbursement and the next steps for a missing check.